Cage/Player Service Manager
Avi Resort & Casino
Las Vegas, NV
Full-time
Hospitality
Posted on October 17, 2021
Through our culture, we foster a cooperative work environment where Team Members are treated with respect, trust and dignity, and everyone is encouraged to reach their full potential.
Summary:
Responsible for the day to day operation and direct supervision of all activities within the Player Services department. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.
Essential Functions and Responsibilities:
- Hire, train, develop, measure performance, discipline, and schedule department staff.
- Lead the tactical execution of strategic initiatives under the direction of division leadership.
- Establish standards of service within assigned department(s) and ensure achievement.
- Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands.
- Develops and implements comprehensive SOPs (Standard Operating Procedures).
- Handles all credit and collection matters.
Qualifications
- Minimum three years’ experience as a Player Services Supervisor or similar position.
- Money handling and organizational skills preferred.
All other requirements, and application found online at www.avicasino.com.