Infrastructure Administrator
Infrastructure Administrator
OSU Institute of Technology in Okmulgee is seeking qualified applicants to fill a position for Infrastructure Administrator. This position manages the specifications, quotations, maintenance, repair, installation, deployment, monitoring, documentation, testing, and security of campus TCPIP network, telephone, video, wired network, wireless network, virtual servers, physical servers, firewalls, intrusion prevention systems, associated software, and confidentiality, integrity, availability of data services hereinafter collectively referred to as infrastructure. Should strive to provide 99% infrastructure uptime. Bachelor's degree in computer-related discipline required, with proven experience and expertise in hardware, operating systems and infrastructures. A background check will be arranged through Human Resources.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Plan, quote, install, configure, secure, support, deploy and document the university’s infrastructure.
- Respond to telephone calls, emails, texts, service tickets and personnel requests for infrastructure-related technical support accurately and on a timely basis.
- Diagnose problems correctly and quickly using a high degree of patience, troubleshooting, customer service, and researching skills.
- Identify, investigate, and resolve technical infrastructure problems.
- Supervise support specialists and student workers in supporting tier one infrastructure issues.
- Assess, monitor, and report infrastructure performance.
- Recommend necessary infrastructure repairs and upgrades to AVP.
- Serve as a point of escalation for infrastructure problems and issues to ensure a prompt resolution.
- Establish and maintain a good working relationship with all academic and administrative units.
- Manage vendors providing infrastructure services.
- Generate, follow to completion, document, and close infrastructure-related service tickets.
- Maintain and configure the software side of our infrastructure equipment.
- Provide backup, recovery, disaster recovery, and off-site colocation.
- Create change requests for all major software, hardware, or permissions changes.
"Oklahoma State University is an AA/EEO/E-verify employer committed to diversity and inclusion, and all qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, national origin, disability or protected veteran status. OSUIT is a tobacco-free campus."